Western Highlands Provincial Health Authority began in 1966 as a public Hospital, and today is one of the Provincial Health Authority serving a population of 472,208.
Vision: A healthy Western Highlands with high-quality services valued by people who access them including regional hospitals.
Mission: Working with the community, service partners and other stakeholders, WHPHA will lead the goal of a health Western Highlands by:
- Increasing success of the health promotion and disease prevention programs
- Providing safe and relevant clinical services that meet the community’s needs
- Bringing relevant services closer to where people live
- Striving to constantly improve standards through strong clinical and organizational governance, research and best practices
Values: Core values are integral to our activities and relationships as healthcare professionals and providers at the WHPHA:
- Patient-focused Care – We display a high-level commitment and compassion in our jobs and acknowledge that patients drive our unrelenting focus on doing whatever it takes to improve their health.
- Accountability – We uphold and demonstrate honesty, integrity, trustworthiness, consistency, and accountability in our decisions and actions in our professional work life.
- Quality – We strive to exceed the expectations of all of our constituents by committing to deliver quality and value in every aspect of our work.
- Leadership – We display a clear understanding of our vision and demonstrate this knowledge through our interactions amongst staff and with all constituents as role models and agents of change.
- Inclusion – We foster a spirit of collegiality, encourage team cohesiveness, collaboration, cooperation and openness, and respect each staff as an integral part of the Organization
Services: The WHPHA offers a comprehensive array of healthcare services, encompassing general medical care, emergency services, maternal and child health, preventive health programs, and specialized medical care. These services cater to the diverse healthcare needs of the population.
Health Facilities: The authority operates and manages various healthcare facilities throughout the province, including hospitals, health centers, clinics, and outreach services. These includes three (3) District hospitals, 17 sub-health centers, 12 Community Health Posts (CHP), 6 Urban Clinics, and 22 Aid Posts These facilities are strategically positioned to ensure accessibility for the local population.
Staff: The organization employs a total of over 851 diverse team of healthcare professionals, including doctors, nurses, midwives, laboratory technicians, pharmacists, physiotherapists, and administrative staff. These individuals are dedicated to delivering high-quality healthcare services.
Community Engagement: The WHPHA actively engages with local communities, promoting health education and encouraging active participation in maintaining good health. This community involvement helps ensure the healthcare services are in tune with the specific needs of the population.
Partnerships: The authority collaborates with governmental agencies, non-governmental organizations, and international health organizations. These partnerships are instrumental in improving healthcare services, addressing specific health issues, and securing additional resources to enhance healthcare delivery.
Governance: The organization is typically governed by the board or management team responsible for decision-making, policy implementation, and overall healthcare administration within the province.
History: The WHPHA has been serving the population since 1966, demonstrating a long-standing commitment to providing essential healthcare services to the community.
The Western Highlands Provincial Health Authority plays a vital role in improving the health and well-being of the residents of the Western Highlands Province by offering a wide range of healthcare services, engaging with local communities, and collaborating with various partners to ensure access to quality healthcare. It is a key healthcare provider in the region with a rich history of service to the community.
Foundational Strategies
- Our People Strategy creates a culture in which WHPHA staff, physicians, and volunteers feel safe, healthy and valued. WHPHA recognizes that patients and families and communities benefit when those providing their care are supported and working in a healthy and safe working environment.
- Our use of Innovative & Efficient Technologies Strategy supports us in providing high-quality and accessible care. Innovative practices and technologies that streamline patient information, schedules, medical consultations, and patient monitoring improve WHPHA’s services for all Western Highlanders.
- Our Engagement Strategy develops and nurtures a strong collaborative working relationship and teams with services partners and resources supporters to achieve success in implementing our goals.
- Our Communication & Information Sharing Strategy enables us to increase the level of communication and engagement between staff and the public, which enables us to achieve our goals. This is creating more opportunities for people to connect with WHPHA and provide meaningful input into the health care system.
- Our Financial Resource Streamlining Strategy helps WHPHA to focus on effectively managing its resources to enable quality, safe and efficient care. To achieve this, WHPHA is committed to working with staff and users of the health system to identify new and innovative ways to deliver care that moves beyond receiving new funding from government.